Posted on 19/03/2013 by Phil Hall
Be direct, to the point and concise when issuing instructions or making a request. Inarticulate or ambiguous ‘woffle’ leaves people uncertain, confused and is all too common in the workplace. When assessing a schedule of events or timetable of work for your employees try asking yourself: who, what, where, when and why?
Consider three questions: (1) Are they the right person? (2) Is this the right time? (3) Am I giving them enough information? If the answer to any of these questions is “no,” don’t give them the job. Pass it on to the right person, schedule it for a future time, or wait until you or your manager(s) have the information needed.
Be precise when make a request, “Please ensure that a copy this report is on the desk of all four directors by 9am Friday morning.”
Cut to the chase, when delivering instructions tell people precisely what they need to know to complete the task, they do not need to know all you know and rambling on just obscures the message.
Make sure that you look at the person you are talking to, do not talk while looking at a screen, paperwork or using the telephone. Have a little respect for the person you’re addressing whatever their status in the organisation. Remember your body language, attitude, posture conveys even more information than your words.
Effective communication is 20% what you know and 80%how you feel about what you know. Jim Rohn
Remember you may be the boss/manager or head of a team but the world doesn’t revolve around you. If you want to get a message across you have to engage with your colleagues as human beings. Respect them and you will get respect back.
The most important thing in communication is hearing what isn’t said. Peter Drucker
Allow your people the opportunity to ask questions without feeling intimidated by you or looking foolish in front of their peers. Impress upon them that the only stupid question is the one you do not ask. Tell them that you too have had times when you have not understood and have made the mistake of not seeking clarification. We have all done it!
Don’t be afraid to ask dumb questions. They’re easier to handle than dumb mistakes. Carolyn Coats
Encourage people to challenge decisions. You may have made your mind up or have no choice in the decision you are about to take, but appearing to be open minded makes you more human and approachable and you never know someone might have an answer that you had not considered.
“It is people of character who throw the switch, it is people of character who ask probing questions” John Cowan
When there are times you have to deliver bad news, tough decisions, through failed orders, rising costs, redundancies, remember always do it face to face either one to one, or in a group. Anticipating doing this sort of thing is often far worse than the delivery.
An open line of communication is the language of leadership; it creates strong relationships and improves activity in the workplace. Richard Branson