'I don't know,' Alice answered.

'I don't know,' Alice answered.

Posted on 30/04/2015 by Kirsty Craig


"Alice came to a fork in the road.

'Which road do I take?' she asked.

'Where do you want to go?' responded the Cheshire cat.

'I don't know,' Alice answered.

'Then,' said the cat, 'it doesn't matter.'     Lewis Carroll


That’s all very well for Alice but if you are running a business you do need know where you are going!

So when it comes to making the most important investment that you will ever make in your business…your employees, it is essential you get the right advice and support to help you get to where you want to go.

Running a business isn’t just about WHAT you do; it’s about HOW you do it.  We can’t all be experts at everything and managing employees effectively doesn’t come naturally to most business owners. But your employees are your business. So a surefire way to achieve your business goals more quickly is to hire in the expertise which will help your company grow through your people.

To keep it simple there are, in our view, four key people focused areas within any business, large or small…

Recruitment – research has shown that getting this wrong can cost your business up to £50,000, which is a staggering amount of money.  So don’t try and do it yourself – find a professional recruiter who knows what they are doing. Someone, who before they start the process, can prove their credentials, who invests time getting to know you and your business and who delivers a credible and accurate short-list that meets your criteria.

HR systems and processes – compliance and best practice are at the heart of good HR.  It shows that you care about your employees, that they matter to your business that you want to ‘do things right’ from the outset.  Setting clear goals for the business and ensuring that your employees have a comprehensive job description and know how their job contributes to the achievement of the company’s goals is essential.

Performance management – To make sure both you and your employees know what needs to be done in order to achieve the company’s objectives, put in place procedures so that your employees have the opportunity to review their performance with either yourself or their line managers on a regular basis. This is a great way to make sure both you and they know what they need to do in order to fulfill their role.

Training and development – We all need to plan for future growth in our businesses, and for people moving on or retiring.  So make sure you identify training needs for your potential managers of the future. A well-structured performance management programme will help you to achieve this and also create a culture within your business, which will encourage individual development. Over time through increased productivity, minimal employee attrition your stars of the future will emerge. Also it helps to retain people and customers, like all of us, like dealing with familiar, happy, engaged and successful staff!


To work with people who understand exactly what it’s like to create, engage and develop a successful team, talk to Kirsty…


01244 515548 or email her

Happy people work better