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Customer Service & Sales Support

Job Title: Customer Service & Sales Support
Contract Type: Permanent
Location: Chester
Industry:
Salary: 20,000 - 25,000 OTE
Start Date: ASAP
Reference: RH001
Contact Name: Rachel Hough
Contact Email: rachel@kirstycraigassociates.co.uk
Job Published: October 23, 2018 10:50

Job Description

An innovative and multi award-winning Educational consultancy seek a proactive and motivated individual to provide a positive experience to our Primary School clients.   Encouraging engagement with our on-line resource at each touchpoint of the customers journey sits at the heart of this role.

You will join a friendly team possessing a proven track record within the Education sector and who are passionate about making a difference to the lives of young people. Working attractive office hours of Monday to Friday 9-5 in fantastic city centre offices, you will receive a salary of between £20,000-£25,000 per annum, to include a quarterly performance related bonus.

The role of the Customer Service & Sales support involves…

  • Contacting Schools and Headteachers across the UK who have recently attended our training events
  • Answering questions & queries and processing sales of our online resource
  • Analysing data to establish customer usage and use this to direct communication, ensuring that the appropriate contact, support and training is provided
  • Engaging with our 10,000 existing users monthly through co-creating newsletters and offers
  • Following a process to encourage engagement and therefore maximise retention rates
  • Monitoring emails and website enquiries and responding quickly and effectively
  • Updating the CRM system

The Customer Service and Sales support will demonstrate…

  • A breadth of customer contact skills. For example; on-boarding, relationship building, engagement and retention
  • An ability to convert warm leads or enquiries into sales
  • Excellent communication skills, both verbal and written, possessing the confidence to speak with Schools and Headteachers
  • Good IT abilities with MS Word, Email and Internet skills essential
  • Motivation, organisation and ability to follow a process with a focus on improvement
  • Being effective within a small and dedicated team, where individual contribution and providing support to others is key to our success
  • Being a proactive ideas person who is driven to make a difference within the company
  • Experience from a number of different Industries will fit with what we do; B2B, B2C, Travel, Education or Contact centre, more importantly is the attitude and personality which will help our business continue to grow!
  • Please note that this role is subject to an enhanced DBS check

 

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